Questions

What are the opening hours for the exhibition?

Our regular opening hours are:
Mondays – 10:00 – 19:30 (last ticket 18:00)
Tuesdays – 10:00 – 19:30 (last ticket 18:00)
Wednesdays – CLOSED
Thursdays – 10:00 – 20:30 (last ticket 19:00)
Fridays – 10:00 – 19:30 (last ticket 18:00)
Saturdays – 09:30 to 19:30 (last ticket 18:00)
Sundays – 09:30 to 19:30 (last ticket 18:00)

During school holidays and on public holidays we operate longer opening hours, which are:
Mondays -09:30 – 19:30 (last ticket 18:00)
Tuesdays -09:30 – 19:30 (last ticket 18:00)
Wednesdays -09:30 – 19:30 (last ticket 18:00)
Thursdays -09:30 –20:30 (last ticket 19:00)
Fridays -09:30 – 19:30 (last ticket 18:00)
Saturdays -09:30 – 19:30 (last ticket 18:00)
Sundays -09:30 – 19:30 (last ticket 18:00)

How much do the tickets cost?

Standard adult tickets are £10 and child tickets £5. Premium tickets are £35 for adults and children are £17.50. Entry for children under five and carers of disabled visitors is free of charge.

What is the difference between the standard and premium tickets?

The adult premium upgrade includes entry to the exhibition plus an exclusive Batman t-shirt, tote bag and poster. The child upgrade includes entry to the exhibition plus an exclusive Batman t-shirt, stationery set and poster. The exhibition experience for standard and premium tickets is the same.

How do I book tickets?

You can book tickets by visiting the main box office at The O2, by visiting our ticketing page or by phoning 0844 824 4824 (0844 856 0202 for group bookings). You will also be able to order tickets from our ground floor exhibition retail shop on The Avenue once the exhibition is open.

Group bookings can be booked through Hospitality Line. To book groups of 10+ please call 0208 295 8600, email sales@hospitalityline.co.uk.

What does timed entry mean?

It means that you will need to arrive at the exhibition entrance within the 15 minute period shown on your ticket. Timed entry doesn’t limit the length of time you can spend at the exhibition; you can spend as long as you wish, however we cannot guarantee entry if you miss your designated time-slot so please arrive in plenty of time. Please note, all tickets will show 09:30 (peak days) or 10:00 (non peak days) as this is the time general admission starts for the exhibition, please check booking information for your chosen entry time.

Can I walk up and purchase a ticket?

Yes you are able to purchase tickets on the same day, however we highly recommend pre booking as we cannot guarantee we will have availability.

Is strobe lighting used within the exhibition?

Yes, strobe lighting effects is used in some parts of the exhibition.

Do you offer a return ticket?

We do not offer a return ticket for this exhibition.

Can I purchase a gift ticket?

At this time we do not offer a gift ticket.

Are Wheelchairs available to hire?

Yes, we do have wheelchairs which can be allocated at the main entrance to the exhibition, to reserve a wheelchair please email the customer services email address to book, please note we cannot guarantee a wheelchair if these are already pre booked out, if you have your own wheelchair then please bring this with you, the exhibition is fully DDA compliant. If you have any individual requests please contact the team.

Can I pre book parking?

No, as the exhibition is not regarded as an event you can park your car and be charged by the hour, there is plenty of car parking available at The O2, we would advise parking in Car Park 1 as this has the most availability.

How long should I expect to spend at the Exhibition?

We would expect that most visitors will spend up to 90 minutes at the exhibition.

Do you have an online shop?

Unfortunately, we don’t have an online shop, but please direct your retail queries to us and we will do our best to help you with your queries.

Can I bring a camera to the exhibition?

When visiting the Exhibition, still photography is not only allowed, we encourage it! We hope you will also share your experience via social media. However, the use of flash photography is not permitted.

Why can’t I use flash photography?

The use of flashes over time damages fabrics, costumes, artefacts and other irreplaceable items in the collection.

Can I bring my camera tripod?

Tripods may not be used as they present a safety hazard inside the exhibition.

Can I bring my video camera, digital camera or my mobile to record/take pictures?

Audio and video recording equipment cannot be taken into the exhibition or gift shops. In addition, video mode on digital cameras and mobiles may not be used in the exhibition or gift shops.

How do I get in touch with the customer services team?

You can get in touch with our team by emailing customerservices@cidexhibitions.com .